Warranty Policy
Warranty Policy
This warranty gives you specific legal rights, and you may have other rights that vary from state to state (or by country or province). Other than as permitted by law, POWERBOX does not exclude, limit or suspend other rights you may have, including those that may arise from the nonconformity of a sales contract. For a full understanding of your rights you should consult the laws of your country, province or state.
Warranty period
| Product | Item | Warranty Period(Months) |
| Power Station | AC300 | 48 |
| AC500 | 48 | |
| EP500Pro | 60 | |
| EP500 | 60 | |
| AC200MAX | 48 | |
| AC200P | 48 | |
| EB3A | 24 | |
| EB55 | 24 | |
| EB70 | 24 | |
| EB70S | 24 | |
| EB240 | 24 | |
| AC50S | 24 | |
| Battery Module | B230 | 48 |
| B300 | 48 | |
| B300S | 48 | |
| Solar Panel | PV120 | 12 |
| PV200 | 12 | |
| PV350 | 12 | |
| PV420 | 12 | |
| Accessories | ALL | 12 |
Replacement / Maintenance
Exclusions
POWERBOX’s warranty does not apply to:
- Misused/abused/damaged by accident/damaged due to acts of nature. (For example lightning strikes, tornadoes, hurricane and such)
- Unauthorized modification/repair/dis-assembly or operation not in accordance with the official instructions or manuals
- Non-quality related issues
- Items purchased from unauthorized resellers
- Used for special application other than normal consumer use
- Lost /stolen/free/refunded product
- Any defects or damages caused by exposure to excessive heat, cold, liquids or other external causes
- Not able to provide valid proof of purchase
How to claim warranty?
Feel free to contact our customer service team at info@onlineagency.id